[rt-users] sending an email to owner when ticket is nearly due

[Jeff Fearn]

On 04/13/2012 11:32 AM, Kenneth Crocker wrote:
> Florin,
>
> create a search that meets your criteria and then a dashboard that runs
> said search at the appropriate time.
>
> Kenn
>
> On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei<florin at andrei.myip.org>wrote:
>
>> Using RT-4.0.5 on Linux.
>>
>> What is the best way to configure RT to automatically send an email to the
>> owner of a ticket when the ticket is nearly due? Let's say, 1 day before
>> the due date.
>>
>> I've seen this page...
>>
>> http://requesttracker.wikia.**com/wiki/Reminders<http://requesttracker.wikia.com/wiki/Reminders>
>>
>> ...but it's for reminders. I'd like to just look at the existing tickets
>> and send the notifications when they're close to due date.
>>
>> --
>> Florin Andrei
>> http://florin.myip.org/
>>
>

This looks like a good start 
http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail

Cheers, Jeff.