[rt-users] sending an email to owner when ticket is nearly due

[Kenneth Crocker]

Florin,

create a search that meets your criteria and then a dashboard that runs
said search at the appropriate time.

Kenn

On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei <florin at andrei.myip.org>wrote:

> Using RT-4.0.5 on Linux.
>
> What is the best way to configure RT to automatically send an email to the
> owner of a ticket when the ticket is nearly due? Let's say, 1 day before
> the due date.
>
> I've seen this page...
>
> http://requesttracker.wikia.**com/wiki/Reminders<http://requesttracker.wikia.com/wiki/Reminders>
>
> ...but it's for reminders. I'd like to just look at the existing tickets
> and send the notifications when they're close to due date.
>
> --
> Florin Andrei
> http://florin.myip.org/
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120412/051b3ac0/attachment.htm>