[rt-users] Forward with Comment

[Tim Cutts]

On 13 Apr 2012, at 16:16, Ram wrote:

> Thanks Tim but that's not quite what I meant.
> 
> If I want to forward an attachment from a ticket to an email address and add a note like "check out this file we received" how do I go about it? I can forward tickets or ticket parts (transactions) but I don't see a way to add a note to the forward message.
> 

I can think of a hack way to do it, but you probably wouldn't want to do this in reality; you could create an RTFM article out of the comment/attachment that you want to send, and then send a reply to the ticket using the RTFM article you've just created.  Blech.

Tim

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