[rt-users] Forward with Comment

[Ram]

Thanks Tim but that's not quite what I meant.

If I want to forward an attachment from a ticket to an email address and
add a note like "check out this file we received" how do I go about it? I
can forward tickets or ticket parts (transactions) but I don't see a way to
add a note to the forward message.


On Fri, Apr 13, 2012 at 1:21 AM, Tim Cutts <tjrc at sanger.ac.uk> wrote:

>
> On 12 Apr 2012, at 22:03, Ram wrote:
>
> > I must be overlooking something but... I don't see a way to add a
> note/comment when I forward a ticket or ticket comment. Along the same
> lines is it possible to attach an existing ticket attachment to a forward
> or a reply *with* a note/comment?
>
> Isn't that what jumbo update page is for?  Allows you to make several
> changes to a ticket simultaneously.
>
> Tim
>
>
>
> --
>  The Wellcome Trust Sanger Institute is operated by Genome Research
>  Limited, a charity registered in England with number 1021457 and a
>  company registered in England with number 2742969, whose registered
>  office is 215 Euston Road, London, NW1 2BE.
>
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