[rt-users] chart by told time

[Richard McMahon]

Hello,


RT has a time called 'told' or Last Contact time that records the last 
time a requestor is contacted. I would like to be able to create charts 
based on this time similar to the charts for the other times. The ability 
to chart by told/last contact time does not seem to be included in the 
default set of charts. I have checked on the RT4.0 Demo site.

(i) Has anyone coded up this option and could share it?

(ii) How would one add the option to an existing installation?

(iii) Could it be added to a future RT release?

Thanks Richard





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