[rt-users] chart by told time

[Ruslan Zakirov]

On Sun, Apr 15, 2012 at 22:27, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
>
> Hello,
>
>
> RT has a time called 'told' or Last Contact time that records the last time
> a requestor is contacted. I would like to be able to create charts based on
> this time similar to the charts for the other times. The ability to chart by
> told/last contact time does not seem to be included in the default set of
> charts. I have checked on the RT4.0 Demo site.
>
> (i) Has anyone coded up this option and could share it?
>
> (ii) How would one add the option to an existing installation?
>
> (iii) Could it be added to a future RT release?

It's really very easy to add and master branch has it. You need one
word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
repository. We just missed it when added other date fields.

>
> Thanks Richard
>
>
>
>
>
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-- 
Best regards, Ruslan.