[rt-users] chart by told time

[Ruslan Zakirov]

On Mon, Apr 16, 2012 at 19:37, Christopher Lasater <CLasater at taleo.com> wrote:
> Will this be added to a future version of RT, like 4.0.6?

Repo says it's in RT 4.0.5


>
> ----- Original Message -----
> From: Ruslan Zakirov [mailto:ruz at bestpractical.com]
> Sent: Monday, April 16, 2012 10:28 AM
> To: Richard McMahon <rgm at ast.cam.ac.uk>
> Cc: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] chart by told time
>
> On Sun, Apr 15, 2012 at 22:27, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
>>
>> Hello,
>>
>>
>> RT has a time called 'told' or Last Contact time that records the last time
>> a requestor is contacted. I would like to be able to create charts based on
>> this time similar to the charts for the other times. The ability to chart by
>> told/last contact time does not seem to be included in the default set of
>> charts. I have checked on the RT4.0 Demo site.
>>
>> (i) Has anyone coded up this option and could share it?
>>
>> (ii) How would one add the option to an existing installation?
>>
>> (iii) Could it be added to a future RT release?
>
> It's really very easy to add and master branch has it. You need one
> word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
> repository. We just missed it when added other date fields.
>
>>
>> Thanks Richard
>>
>>
>>
>>
>>
>> -------------------------------------------------------------------
>>  Dr. Richard G. McMahon    | Phone (office)     44-(0)-1223-337519
>>  University of Cambridge   |       (switchboard)       1223-337548
>>  Institute of Astronomy    |       (secretary)         1223-337516
>>  Madingley Rd              | FAX                       1223-337523
>>  Cambridge, CB3 OHA, UK.   | mobile                    7885-409019
>>  Office: Hoyle 18          | home                      1223-359770
>> -------------------------------------------------------------------
>>  email: rgm at ast.cam.ac.uk  | WWW:    http://www.ast.cam.ac.uk/~rgm
>>  richardgmcmahon at gmail.com | skype:                richardgmcmahon
>> -------------------------------------------------------------------
>
>
>
> --
> Best regards, Ruslan.



-- 
Best regards, Ruslan.