[rt-users] chart by told time

[Richard McMahon]

Hi, The Easter Egg Demo sites do not seem to have it.

http://rt.easter-eggs.org/demos/

The footer on the Dashboard for both 4.0 and 4.2

Testing release (4.2 trunk): 4.0.0rc4-22-g4e177bb 
Stable release  (4.0 trunk): 4.0.0rc4-22-g4e177bb

r.

On Mon, 16 Apr 2012, Ruslan Zakirov wrote:

> Date: Mon, 16 Apr 2012 19:53:05 +0400
> From: Ruslan Zakirov <ruz at bestpractical.com>
> To: Christopher Lasater <CLasater at taleo.com>
> Cc: "rgm at ast.cam.ac.uk" <rgm at ast.cam.ac.uk>,
>     "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] chart by told time
> 
> On Mon, Apr 16, 2012 at 19:37, Christopher Lasater <CLasater at taleo.com> wrote:
>> Will this be added to a future version of RT, like 4.0.6?
>
> Repo says it's in RT 4.0.5
>
>
>>
>> ----- Original Message -----
>> From: Ruslan Zakirov [mailto:ruz at bestpractical.com]
>> Sent: Monday, April 16, 2012 10:28 AM
>> To: Richard McMahon <rgm at ast.cam.ac.uk>
>> Cc: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
>> Subject: Re: [rt-users] chart by told time
>>
>> On Sun, Apr 15, 2012 at 22:27, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
>>>
>>> Hello,
>>>
>>>
>>> RT has a time called 'told' or Last Contact time that records the last time
>>> a requestor is contacted. I would like to be able to create charts based on
>>> this time similar to the charts for the other times. The ability to chart by
>>> told/last contact time does not seem to be included in the default set of
>>> charts. I have checked on the RT4.0 Demo site.
>>>
>>> (i) Has anyone coded up this option and could share it?
>>>
>>> (ii) How would one add the option to an existing installation?
>>>
>>> (iii) Could it be added to a future RT release?
>>
>> It's really very easy to add and master branch has it. You need one
>> word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
>> repository. We just missed it when added other date fields.
>>
>>>
>>> Thanks Richard
>>>
>>>
>>>
>>>
>>>
>>> -------------------------------------------------------------------
>>>  Dr. Richard G. McMahon    | Phone (office)     44-(0)-1223-337519
>>>  University of Cambridge   |       (switchboard)       1223-337548
>>>  Institute of Astronomy    |       (secretary)         1223-337516
>>>  Madingley Rd              | FAX                       1223-337523
>>>  Cambridge, CB3 OHA, UK.   | mobile                    7885-409019
>>>  Office: Hoyle 18          | home                      1223-359770
>>> -------------------------------------------------------------------
>>>  email: rgm at ast.cam.ac.uk  | WWW:    http://www.ast.cam.ac.uk/~rgm
>>>  richardgmcmahon at gmail.com | skype:                richardgmcmahon
>>> -------------------------------------------------------------------
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
>
>
>

-- 
-------------------------------------------------------------------
  Dr. Richard G. McMahon    | Phone (office)     44-(0)-1223-337519
  University of Cambridge   |       (switchboard)       1223-337548
  Institute of Astronomy    |       (secretary)         1223-337516
  Madingley Rd              | FAX                       1223-337523
  Cambridge, CB3 OHA, UK.   | mobile                    7885-409019
  Office: Hoyle 18          | home                      1223-359770
-------------------------------------------------------------------
  email: rgm at ast.cam.ac.uk  | WWW:    http://www.ast.cam.ac.uk/~rgm
  richardgmcmahon at gmail.com | skype:                richardgmcmahon
-------------------------------------------------------------------