[rt-users] SelfService redirect to New Ticket

[Ruslan Zakirov]

On Tue, Apr 17, 2012 at 19:20, David T. Grayston
<davidtg at u.washington.edu> wrote:
> Hi all,
>
>
>
> I’m new to RT and we’re in the process of evaluating and setting up RT
> (v4.0.1/Ubuntu) – one suggestion I got was if the SelfService site for
> unprivileged users would first land on the Create New Ticket vs Open Tickets
> page.
>
>
>
> I poked around the /share/html/SelfService and see that the Open Tickets is
> the index page and the tab/menus reflect this also. I think could change
> that (make Create New Ticket the index page) but I was considering that
> changing the initial redirect only would be better. But I can’t seem to find
> if there is a configuration setting or where in the code this redirect to
> SelfService happens.
>
>
>
> Any suggestions on this customization or where to possibly modify the
> redirect to the SelfService page is appreciated.
>

ShowRequestedPage function in lib/RT/Interface/Web.pm.



>
>
> David
>
>
>
> ------------------------------------------------------------------
> David T. Grayston     Systems & Database Administrator
>
> University of Washington   School of Public Health
>
> Office of the Dean



-- 
Best regards, Ruslan.