[rt-users] SelfService redirect to New Ticket

David T. Grayston davidtg at u.washington.edu
Fri Apr 20 18:53:53 EDT 2012


Thank you for the reply - I tweaked the suggested function and works as desired - now unprivileged users are dropped in the Create New Ticket page by default.

David

------------------------------------------------------------------
David T. Grayston     Systems & Database Administrator
University of Washington   School of Public Health
Office of the Dean


> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
> Behalf Of Ruslan Zakirov
> Sent: Wednesday, April 18, 2012 6:50 AM
> To: David T. Grayston
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] SelfService redirect to New Ticket
> 
> On Tue, Apr 17, 2012 at 19:20, David T. Grayston
> <davidtg at u.washington.edu> wrote:
> > Hi all,
> >
> >
> >
> > I’m new to RT and we’re in the process of evaluating and setting up RT
> > (v4.0.1/Ubuntu) – one suggestion I got was if the SelfService site for
> > unprivileged users would first land on the Create New Ticket vs Open
> > Tickets page.
> >
> >
> >
> > I poked around the /share/html/SelfService and see that the Open
> > Tickets is the index page and the tab/menus reflect this also. I think
> > could change that (make Create New Ticket the index page) but I was
> > considering that changing the initial redirect only would be better.
> > But I can’t seem to find if there is a configuration setting or where
> > in the code this redirect to SelfService happens.
> >
> >
> >
> > Any suggestions on this customization or where to possibly modify the
> > redirect to the SelfService page is appreciated.
> >
> 
> ShowRequestedPage function in lib/RT/Interface/Web.pm.
> 
> 
> 
> >
> >
> > David
> >
> >
> >
> > ------------------------------------------------------------------
> > David T. Grayston     Systems & Database Administrator
> >
> > University of Washington   School of Public Health
> >
> > Office of the Dean
> 
> 
> 
> --
> Best regards, Ruslan.


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