[rt-users] Adding New Transaction from scrip

[Kevin Falcone]

On Thu, Apr 19, 2012 at 10:28:33AM -0500, Kory Prince wrote:
> (Sorry for the previous email. My work email client is terrible.)
> 
> Hello all,Using a custom scrip action, I send sms messages to the new
> owner of a ticket when they are assigned a ticket (On Owner Change.)
> 
> I have researched on the web, browsed this mailing list, and went
> through the perldoc of Ticket.pm, Transaction.pm, etc.
> 
> I cannot find a way to simply add a transaction to the history of the ticket.
> 
> For example the ideal thing to be able to  do would be to add a new
> transaction like when it says:
> The RT System Itself - Outgoing email recorded
> 
> and attaches the message.I would like it to say
> 
> The RT System itself - Outgoing SMS recorded
> or something similiar and attach the sms message.
> 
> But all I absolutely need is to be able to somehow record in the
> history that the message was sent.
> 
> From looking at the code, it seems that I should not create a
> transaction object directly but use ticket methods to do so, but I
> don't see any ticket methods that will create a new transaction!

You want to use the _NewTransaction method available on Records.
You can trace through the Correspond method on Tickets to get a sense
of how it's typically used.

-kevin
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