[rt-users] Duplicate requests

[Tim Cutts]

On 20 Apr 2012, at 11:45, Michael Newland wrote:

> Is there an easy way to prevent duplicate tickets from being created?  This has been an ongoing issue and unfortunately we have so many tickets created on a daily basis, it is difficult to look at all the queues to see if there is an existing ticket.
>  
> Any help would be greatly appreciated.  We are running version 4.0.2

Well, you can merge tickets, which you could presumably do in a Scrip.  That means you just have to work out which are duplicates, and that's the hard part, unless the tickets are being machine-generated in a way that's predictable.

Tim

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