[rt-users] One more Question About LDAP Import Extension

[Scott Pestana]

Johnathan,
     I used perl -d to traverse the execution of rtldapimport, and found 
that the module uses the Name field; it automatically assumes the Name 
field is one of the fields in the mapping.  It does a test on the 
LDAP->RT mapping, but only to determine if one exists, not that it 
explicitly includes the Name field.  I found code that explicitly picked 
Name as a hash key from the RT field names to query (and without 
quotes... *shudder*).

     I could be completely wrong about all of this, I'd love to be 
corrected if Mr. Falcone (the author) has some free time.

-Scott


On 4/23/2012 2:25 PM, johnathan.bell at baker.edu wrote:
> In our instance, it seems that the username is keyed on email address 
> (even though we've got only the 'Name' field as the mapping for 
> logins)… I'd check that. The main reason for this, as I understand it, 
> is that even though you may specify some other field, RT still needs 
> to have a way of interpreting this when you've users replying to 
> tickets via email--the email address is the only thing the server has 
> to go on.
>
> Then again, I may be way off base.
>
> - Johnathan
>
> On Apr 23, 2012, at 12:26 PM, Scott Pestana wrote:
>
>> All,
>>    We are happy with LDAP Import, with the following mapping:
>>
>> Set($LDAPMapping, {     'Name' => 'uid',
>>                        'EmailAddress' => 'mail',
>>                        'RealName' => 'cn',
>>                        'ExternalAuthId' => 'uid',
>>                        'Gecos' => 'gecos'
>>                }
>> );
>>
>>    We're trying to figure out though; which is the key RT checks to 
>> see if users already exist?  When running in debug mode we get this 
>> output:
>>
>> Processing user spestana
>> User spestana already exists as 494, skipping
>> Imported 38/48 users
>>
>>    But there's no way of knowing if that's the Name, or the 
>> ExternalAuthId.  Can you give us some insight here? Right now, my 
>> inspection of the code has me feeling this defaults to the first 
>> field listed by the LDAPMapping.
>>
>> -- 
>> N. Scott Pestana
>> IT Infrastructure
>> Linguamatics
>> 275 Grove Street, Suite 2-400
>> Newton, MA 02466
>>
>> Tel: +1-774-571-7135
>>
>> US Tel: +1-617-674-3256
>> UK Tel: 011-44-1223-421360
>> UK Fax: 011-44-1223-421361
>> Web: www.linguamatics.com <http://www.linguamatics.com>
>>
>
> --
> Johnathan Bell
> Internet System Administrator, Baker College
> Office Hours: 7A-4P Eastern, M-F
>

-- 
N. Scott Pestana
IT Infrastructure
Linguamatics
275 Grove Street, Suite 2-400
Newton, MA 02466

Tel: +1-774-571-7135

US Tel: +1-617-674-3256
UK Tel: 011-44-1223-421360
UK Fax: 011-44-1223-421361
Web: www.linguamatics.com

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