[rt-users] Plugin LinearEscalate

[Gerald]

But I have create an unix user : rtcrontool and i have add this user in 
www-data group

And i have create in RT an user rtcrontool and set the unix user 
parameter to rtcrontool

But i have ever :

Failed to load module RT::Action::LinearEscalate...


On 24/04/2012 17:04, Kevin Falcone wrote:
> On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote:
>    
>> I have installed LinearEscalate.pm
>>
>> When i run this command :
>>
>> rt-crontool--search RT::Search::FromSQL--search-arg\
>>      "(Status='new' OR Status='open' OR Status = 'stalled')"  \
>>      --action RT::Action::LinearEscalate
>>
>> I have  :
>>
>> User RT not found, please contact RT administrator.
>>      
> You need to have a user in RT whose Gecos field matches your unix
> username.  This is how it knows what RT user to load up and run as.
>
> This often "just works" when you're logged in as root, but if you're
> trying to set up an rtcrontool unix user to separate privileges,
> you'll need to do some rights granting in RT.
>
> -kevin
>