[rt-users] Plugin LinearEscalate

[Kevin Falcone]

On Tue, Apr 24, 2012 at 05:23:15PM +0200, Gerald wrote:
> But I have create an unix user : rtcrontool and i have add this user
> in www-data group
> 
> And i have create in RT an user rtcrontool and set the unix user
> parameter to rtcrontool
> 
> But i have ever :
> 
> Failed to load module RT::Action::LinearEscalate...

As I mentioned earlier, in your other thread on the mailing list, this
is often a permissions issue (and separate from "User RT not found").

Try loading the file explicitly
perl -I/opt/rt4/lib -MRT::Action::LinearEscalate -e1

-kevin


> On 24/04/2012 17:04, Kevin Falcone wrote:
> >On Tue, Apr 24, 2012 at 09:08:58AM +0200, Gerald wrote:
> >>I have installed LinearEscalate.pm
> >>
> >>When i run this command :
> >>
> >>rt-crontool--search RT::Search::FromSQL--search-arg\
> >>     "(Status='new' OR Status='open' OR Status = 'stalled')"  \
> >>     --action RT::Action::LinearEscalate
> >>
> >>I have  :
> >>
> >>User RT not found, please contact RT administrator.
> >You need to have a user in RT whose Gecos field matches your unix
> >username.  This is how it knows what RT user to load up and run as.
> >
> >This often "just works" when you're logged in as root, but if you're
> >trying to set up an rtcrontool unix user to separate privileges,
> >you'll need to do some rights granting in RT.
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