[rt-users] User could not be created: Could not set user info

[Adrian Stel]

Hi,




I have a problem with creating users:
"User could not be created: Could not set user info"


I'm not sure where in RT I should search issues. Could you help me, please


here is log:

[Wed Apr 25 09:13:24 2012] [debug]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
RT::Authen::ExternalAuth
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
553 with: Address1: , Address2: , AuthSystem: , City: , Comments: ,
ContactInfoSystem: , Country: , Disabled: 0, EmailAddress:
test007 at test.pl, EmailEncoding: , ExternalAuthId: ,
ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: ,
Lang: , MobilePhone: , Name: test007, NickName: , Organization: ,
PagerPhone: , Privileged: , RealName: , Signature: , State: ,
WebEncoding: , WorkPhone: , Zip:
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
[Wed Apr 25 09:13:24 2012] [debug]: Attempting to get user info using
this external service: My_MySQL
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
[Wed Apr 25 09:13:24 2012] [debug]: Attempting to use this
canonicalization key: Gecos
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
[Wed Apr 25 09:13:25 2012] [critical]:
RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo  Nothing to
look-up given (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:174)
[Wed Apr 25 09:13:25 2012] [debug]: Attempting to use this
canonicalization key: Name
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
[Wed Apr 25 09:13:25 2012] [info]:
RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED
Key: username Value: test007 No User Found in External Database!
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:209)
[Wed Apr 25 09:13:25 2012] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
Country: , Disabled: 0, EmailAddress: test007 at test.pl, EmailEncoding:
, ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: ,
Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName:
, Organization: , PagerPhone: , Privileged: , RealName: , Signature: ,
State: , WebEncoding: , WorkPhone: , Zip:
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)


-- 
Best
Adrian Stelmaszyk