[rt-users] User could not be created: Could not set user info

[Kevin Falcone]

On Wed, Apr 25, 2012 at 10:27:30AM +0200, Adrian Stel wrote:
> I have a problem with creating users:
> "User could not be created: Could not set user info"

Is this user in your LDAP server?  If not, have you configured
RT-Authen-ExternalAuth to allow users not in your LDAP server to be
created?

-kevin

> I'm not sure where in RT I should search issues. Could you help me, please
> 
> 
> here is log:
> 
> [Wed Apr 25 09:13:24 2012] [debug]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
> RT::Authen::ExternalAuth
> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
> 553 with: Address1: , Address2: , AuthSystem: , City: , Comments: ,
> ContactInfoSystem: , Country: , Disabled: 0, EmailAddress:
> test007 at test.pl, EmailEncoding: , ExternalAuthId: ,
> ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: ,
> Lang: , MobilePhone: , Name: test007, NickName: , Organization: ,
> PagerPhone: , Privileged: , RealName: , Signature: , State: ,
> WebEncoding: , WorkPhone: , Zip:
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
> [Wed Apr 25 09:13:24 2012] [debug]: Attempting to get user info using
> this external service: My_MySQL
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
> [Wed Apr 25 09:13:24 2012] [debug]: Attempting to use this
> canonicalization key: Gecos
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
> [Wed Apr 25 09:13:25 2012] [critical]:
> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo  Nothing to
> look-up given (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:174)
> [Wed Apr 25 09:13:25 2012] [debug]: Attempting to use this
> canonicalization key: Name
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
> [Wed Apr 25 09:13:25 2012] [info]:
> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED
> Key: username Value: test007 No User Found in External Database!
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:209)
> [Wed Apr 25 09:13:25 2012] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
> Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
> Country: , Disabled: 0, EmailAddress: test007 at test.pl, EmailEncoding:
> , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: ,
> Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName:
> , Organization: , PagerPhone: , Privileged: , RealName: , Signature: ,
> State: , WebEncoding: , WorkPhone: , Zip:
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
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