[rt-users] Un deleting tickets

[Chris Preston]

Hello all,

I had set the status to deleted for thousands of records in a particular
queue.  I have now found out that we still need them.  So I went into the
tickets table and updated the records that were set to deleted and put them
to new.  I also changed the date of a tickets and set it to an earlier date.

 

Is this all that I needed to do or what does the system actually do when a
record is set to deleted.

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