[rt-users] Un deleting tickets

[ktm at rice.edu]

On Thu, Apr 26, 2012 at 11:44:56AM -0500, Chris Preston wrote:
> Hello all,
> 
> I had set the status to deleted for thousands of records in a particular
> queue.  I have now found out that we still need them.  So I went into the
> tickets table and updated the records that were set to deleted and put them
> to new.  I also changed the date of a tickets and set it to an earlier date.
> 
>  
> 
> Is this all that I needed to do or what does the system actually do when a
> record is set to deleted.
> 

Yes, that is all that happens unless you have scrips that trigger based on
the deleted status.

Cheers,
Ken