[rt-users] User could not be created: Could not set user info

[Adrian Stel]

Hi Kevin,


yes I use ExternalAuth and I read about this issues, when I # this
plugin I will be able to add new user, question is, is there any
possibility to create user with RT-Authen-ExternalAuth ON ??

We are using RT-Authen-ExternalAuth (mysql)

Adrian

2012/4/26 Kevin Falcone <falcone at bestpractical.com>:
> On Wed, Apr 25, 2012 at 10:27:30AM +0200, Adrian Stel wrote:
>> I have a problem with creating users:
>> "User could not be created: Could not set user info"
>
> Is this user in your LDAP server?  If not, have you configured
> RT-Authen-ExternalAuth to allow users not in your LDAP server to be
> created?
>
> -kevin
>
>> I'm not sure where in RT I should search issues. Could you help me, please
>>
>>
>> here is log:
>>
>> [Wed Apr 25 09:13:24 2012] [debug]:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
>> RT::Authen::ExternalAuth
>> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
>> 553 with: Address1: , Address2: , AuthSystem: , City: , Comments: ,
>> ContactInfoSystem: , Country: , Disabled: 0, EmailAddress:
>> test007 at test.pl, EmailEncoding: , ExternalAuthId: ,
>> ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: ,
>> Lang: , MobilePhone: , Name: test007, NickName: , Organization: ,
>> PagerPhone: , Privileged: , RealName: , Signature: , State: ,
>> WebEncoding: , WorkPhone: , Zip:
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
>> [Wed Apr 25 09:13:24 2012] [debug]: Attempting to get user info using
>> this external service: My_MySQL
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
>> [Wed Apr 25 09:13:24 2012] [debug]: Attempting to use this
>> canonicalization key: Gecos
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
>> [Wed Apr 25 09:13:25 2012] [critical]:
>> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo  Nothing to
>> look-up given (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:174)
>> [Wed Apr 25 09:13:25 2012] [debug]: Attempting to use this
>> canonicalization key: Name
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
>> [Wed Apr 25 09:13:25 2012] [info]:
>> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED
>> Key: username Value: test007 No User Found in External Database!
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm:209)
>> [Wed Apr 25 09:13:25 2012] [info]:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
>> Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
>> Country: , Disabled: 0, EmailAddress: test007 at test.pl, EmailEncoding:
>> , ExternalAuthId: , ExternalContactInfoId: , FreeformContactInfo: ,
>> Gecos: , HomePhone: , Lang: , MobilePhone: , Name: test007, NickName:
>> , Organization: , PagerPhone: , Privileged: , RealName: , Signature: ,
>> State: , WebEncoding: , WorkPhone: , Zip:
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)



-- 
Pozdrawiam
Adrian Stelmaszyk