[rt-users] Un deleting tickets

[Ruslan Zakirov]

On Thu, Apr 26, 2012 at 20:44, Chris Preston
<chris at thetrafalgartravel.com> wrote:
> Hello all,
>
> I had set the status to deleted for thousands of records in a particular
> queue.  I have now found out that we still need them.  So I went into the
> tickets table and updated the records that were set to deleted and put them
> to new.  I also changed the date of a tickets and set it to an earlier date.
>
>
>
> Is this all that I needed to do or what does the system actually do when a
> record is set to deleted.

RT also records Status change in Transactions table. You may want to
delete those records.


-- 
Best regards, Ruslan.