[rt-users] rt mail merge?

[Christoph (Stucki) von Stuckrad]

On Mon, 30 Apr 2012, Josh Tackitt wrote:

> Currently our plan is to just use other mail merge software to send the
> email with the reply-to set to an RT address so that at least when they
> reply the ticket will be created.  Which would be ok.  It'd just be very
> nice to have a ticket # before they reply.

Why not turn this around?  Create a queue which creates the outgoing
mails (to users) as an 'answer' (by template) and start the works
by sending mails 'faked from the addresses to send to'.

So the 'fakes' create the tickets, the tickets create the mails to
the users, and the users reply as usual...

Stucki

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