[rt-users] rt mail merge?

[Joe Harris]

If it were me I would create a bash script that would loop through the list of email addresses and for each one sent an email to the queue with the requestor set to the email address. 

I have some scripts that send ticket messages that I can grab code for and send it to you if you're interested. 

Joe

Sent from my mobile device. 

On Apr 30, 2012, at 7:19 PM, Josh Tackitt <tackittj at reed.edu> wrote:

> Is there an extension or some other way to essentially do a mail merge
> ticket creation in RT?
> 
> We have about 50 people to email.  We'd like to use comma-delimited
> data, including email address to create a customized ticket/email for
> each one.
> 
> Currently our plan is to just use other mail merge software to send the
> email with the reply-to set to an RT address so that at least when they
> reply the ticket will be created.  Which would be ok.  It'd just be very
> nice to have a ticket # before they reply.
> 
> thanks,
> Josh
> 
> -- 
> Reed College
> Computer Hardware Services
>