[rt-users] Queue rename issues

[Thomas Sibley]

On 08/01/2012 05:33 PM, Steffan Vigano wrote:
> Trolling through the list archives it seemed pretty clear that many
> people have renamed queues without issue.  Not so for us.  Most of the
> system recognizes that the name has changed but some areas still show
> the old name.  Primarily the old queue name still shows up in all the
> drop down menus  (New Ticket In,  Search lists, etc).    I've restarted
> Apache to clear out any cache, but we're still seeing them.   The queue
> was in use with a handful of tickets and all those tickets show the new
> name.   The only things I changed were the queue name within TOOLS >
> CONFIG > QUEUES and I adjusted the mailgate sendmail entry.    Am I
> missing something?

The queue dropdowns are cached for performance, but it seems the queue
cache isn't invalidated when the queue Name is updated (only if the
queue is disabled or enabled).  The cache is per-session, so any
affected user should logout and login again to clear their session.

Thomas