[rt-users] Correction: Re: Incoming mail subject with first word starting with "re" gets chopped in 3.8.8

[Kevin Falcone]

On Mon, Aug 13, 2012 at 02:47:07PM +0100, Andy D'Arcy Jewell wrote:
> On 13/08/12 14:24, Andy D'Arcy Jewell wrote:
> >We are seeing a problem where the ticket  subject gets mangled
> >when it starts with "re", for example "remote" gets mangled to
> >"mote". I know 3.8.8 is pretty old, and I'm planning to upgrade,
> >but I can't do it immediately.
> >
> >I assume this is happening due to some regex intended to strip off
> >"Re: " prefixes from the subject, but I can't find it anywhere in
> >the code....
> >
> >So, I have a few questions:
> >
> >1. Is there a config parameter I can change to avoid this?
> >2. Does the 4.x branch have this same problem?
> >3. If none of the above, does anyone know what code I need to look
> >at? (I've tried the RT::Interface::Email::Gateway module, but I
> >can't see it filtering the "re" out anywhere).
> >
> >Regards,
> >
> I've now done some more tests, and it only seems to happen when
> making comments on a ticket with a subject that starts with "re".
> I'm still digging...

I believe you want to grab a copy of the Admin Comment template from 3.8.9 or
later and update it through the web UI.

-kevin
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