[rt-users] Correction: Re: Incoming mail subject with first word starting with "re" gets chopped in 3.8.8

[Andy D'Arcy Jewell]

On 13/08/12 14:24, Andy D'Arcy Jewell wrote:
> Hi all,
>
> We are seeing a problem where the ticket  subject gets mangled when it 
> starts with "re", for example "remote" gets mangled to "mote". I know 
> 3.8.8 is pretty old, and I'm planning to upgrade, but I can't do it 
> immediately.
>
> I assume this is happening due to some regex intended to strip off 
> "Re: " prefixes from the subject, but I can't find it anywhere in the 
> code....
>
> So, I have a few questions:
>
> 1. Is there a config parameter I can change to avoid this?
> 2. Does the 4.x branch have this same problem?
> 3. If none of the above, does anyone know what code I need to look at? 
> (I've tried the RT::Interface::Email::Gateway module, but I can't see 
> it filtering the "re" out anywhere).
>
> Regards,
>
I've now done some more tests, and it only seems to happen when making 
comments on a ticket with a subject that starts with "re". I'm still 
digging...

-- 
Andy D'Arcy Jewell

SysMicro Limited
Linux Support
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