[rt-users] Subject Tag Usage

[Kevin Falcone]

On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
>    I just want to be sure I'm understanding the use of "Subject Tag" for a queue.
>    I can put whatever I want in this, and it'll change the tag in the subject line of outgoing
>    messages.
>    By default rt puts the RT instance name [[1]rt.here.com #12345]
>    If I put FOO in the subject tag for a queue, the tag would be [FOO #12345]
>    If I change that tag to BAR, I have to put FOO in the regular expression in the Site config to
>    ensure it recognizes the old tag.
>    Is there any other things I should be aware of? I've tested a bunch, but I just want to make
>    sure I'm not missing anything.

This sounds like a good summary.

If you've upgraded RT, ensure your templates are in sync with what we
ship in the current version, otherwise it won't pull the subject tag.

-kevin
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