[rt-users] Subject Tag Usage

[Mike Johnson]

Is this what you are referring to Kevin?

This is from the Global Autoreply template

"There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}]."

I'm assuming you would want that to be something else?

Do you have a {$Ticket->Tag} or something like that?

Thanks!
Mike.


On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
> >    I just want to be sure I'm understanding the use of "Subject Tag" for
> a queue.
> >    I can put whatever I want in this, and it'll change the tag in the
> subject line of outgoing
> >    messages.
> >    By default rt puts the RT instance name [[1]rt.here.com #12345]
> >    If I put FOO in the subject tag for a queue, the tag would be [FOO
> #12345]
> >    If I change that tag to BAR, I have to put FOO in the regular
> expression in the Site config to
> >    ensure it recognizes the old tag.
> >    Is there any other things I should be aware of? I've tested a bunch,
> but I just want to make
> >    sure I'm not missing anything.
>
> This sounds like a good summary.
>
> If you've upgraded RT, ensure your templates are in sync with what we
> ship in the current version, otherwise it won't pull the subject tag.
>
> -kevin
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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