[rt-users] RT, and the "priority" flag in Outlook?

[ktm at rice.edu]

On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote:
> Is there a way to create a ticket, or some code I can apply to my existing RT installation such that I can create a ticket in RT and have it display the priority "!" in Outlook?  I'm using RT 3.8.8.
> 
> 
> Thanks!
> 

Hi Joseph,

I think you need to add one or more of the following mail headers to your
template:

X-Priority: 1 (Highest)
X-MSMail-Priority: High

They are what Outlook/Outlook Express use to determine a high priority
message.

Cheers,
Ken