[rt-users] RT, and the "priority" flag in Outlook?

[ktm at rice.edu]

On Tue, Aug 14, 2012 at 01:07:24PM -0700, Joseph Spenner wrote:
> 
> ________________________________
>  From: "ktm at rice.edu" <ktm at rice.edu>
> To: Joseph Spenner <joseph85750 at yahoo.com> 
> Cc: "RT- Users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
> Sent: Tuesday, August 14, 2012 11:16 AM
> Subject: Re: [rt-users] RT, and the "priority" flag in Outlook?
>  
> On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote:
> > Is there a way to create a ticket, or some code I can apply to my existing RT installation such that I can create a ticket in RT and have it display the priority "!" in Outlook?  I'm using RT 3.8.8.
> 
> I think you need to add one or more of the following mail headers to your
> template:
> 
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
> 
> They are what Outlook/Outlook Express use to determine a high priority
> message.
> 
> ===
> 
> Ken, thanks for the info!
> Ideally, the user could set the priority value in the ticket during creation.
> I think I could intercept the email in /etc/aliases and insert those headers if a priority is exceeded.  But how can I determine the priority (as set in RT) from the headers?  Is there anything in the headers with RT priority info?

You should probably add the headers conditionally when you send them from 
RT using conditional template code that checks for priority.

Cheers,
Ken