[rt-users] RT, and the "priority" flag in Outlook?

[ktm at rice.edu]

On Tue, Aug 14, 2012 at 01:26:16PM -0700, Joseph Spenner wrote:
> > Ken, thanks for the info!
> > Ideally, the user could set the priority value in the ticket during creation.
> > I think I could intercept the email in /etc/aliases and insert those headers if a priority is exceeded.  But how can I determine the priority (as set in RT) from the headers?  Is there anything in the headers with RT priority info?
> 
> You should probably add the headers conditionally when you send them from 
> RT using conditional template code that checks for priority.
> 
> Cheers,
> Ken
> 
> ====
> Ken, not being a template code guru, I'm not sure where to begin.
> Are there some samples?  Or if it's only a few lines could you provide?
> 
> Thanks!

The Best Practical wiki is a good place to start:

http://requesttracker.wikia.com/wiki/Template

Cheers,
Ken