[rt-users] RT, and the "priority" flag in Outlook?

[Joseph Spenner]

Ok, as a simple test, I made a custom template for correspondence named Correspondence High Priority:

--
RT-Attach-Message: yes
X-Priority: 1 (Highest)
X-MSMail-Priority: High

{$Transaction->Content()}
--

Basically, I copied the "Correspondence" template and added the 2 X-priority lines.
I added a custom scrip to my test queue to use the above template on correspondence:

On Correspond Notify AdminCCs Correspondence High Priority


However, it doesn't set the flag.  When I view the headers, I don't see the 2 lines at all.  It's as if RT is stripping them off or not including them.
I do know the 2 lines will work to set the flag though, because I tested this outside of RT by constructing an email with the 2 lines-- and it worked.

If I have other default scrips, such as "On Correspond Notify AdminCCs Correspondence", could that be taking priority and ignoring my custom scrip?


Here are the relevant headers I received from the above test, which do not include the missing desired header lines:

==

Subject: [rt.foo.com #4142] test of priority 
From: "root via RT" <testing at foo.com>
Reply-To: testing at foo.com
In-Reply-To: <20120815161345.AA31115053D at rt.foo.com>
References: <RT-Ticket-4142 at foo.com> <20120815161345.AA31115053D at rt.foo.com>
Message-ID: <rt-3.8.8-15211-1345047226-799.4142-4-0 at foo.com>
Precedence: bulk
X-RT-Loop-Prevention: rt.foo.com
RT-Ticket: rt.foo.com #4142
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: root at rt.foo.com
To: nobody at rt.foo.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Wed, 15 Aug 2012 16:13:46 +0000
X-Scanned-By: MIMEDefang 2.56 on 192.81.123.24
Return-Path: apache at rt.foo.com
X-OriginalArrivalTime: 15 Aug 2012 16:13:48.0488 (UTC) FILETIME=[F3D87C80:01CD7B00] Wed Aug 15 16:13:46 2012: Request 4142 was acted upon.
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