[rt-users] RT, and the "priority" flag in Outlook?

[Thomas Sibley]

On 08/15/2012 09:27 AM, Joseph Spenner wrote:
> Ok, as a simple test, I made a custom template for correspondence named
> Correspondence High Priority:
> 
> --
> RT-Attach-Message: yes
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
> 
> {$Transaction->Content()}
> --
> 
> Basically, I copied the "Correspondence" template and added the 2
> X-priority lines.
> I added a custom scrip to my test queue to use the above template on
> correspondence:
> 
> On Correspond Notify AdminCCs Correspondence High Priority

You should see [info] log lines about this scrip triggering and sending
mail if it's supposed to fire.

> However, it doesn't set the flag.  When I view the headers, I don't see
> the 2 lines at all.  It's as if RT is stripping them off or not
> including them.

RT doesn't strip those headers.

> If I have other default scrips, such as "On Correspond Notify AdminCCs
> Correspondence", could that be taking priority and ignoring my custom scrip?

Nope, scrips are cumulative, they don't override each other.

> Here are the relevant headers I received from the above test, which do
> not include the missing desired header lines:

Those headers look like they're from RT's default On Create Notify
AdminCcs with Transaction scrip.  Are you creating a ticket to test?
That's not a correspondence and so your priority scrip/template above
won't trigger.

Thomas