[rt-users] R: Use Query builder to find tickets which were closed after the became over due

[Scotto Alberto]

Hi

I'm afraid you can't.

I've had the same problem, and I solved with some creativity, involving escalation.
I decided that FinalPriority = 89 and, once LinearEscalate has brought one's ticket Priority to 89, then a rt-crontool job increments Priority by some value.
So, in my searches, I can distinguish overdue/not overdue tickets by Priority, in this way:
Priority > 89 => overdue
Priority <= 89 => not overdue

Hope this helps.

Anyway I'd like to hear other (better) solutions to this problem.

Regards




Alberto Scotto

[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto at reply.it
www.reply.it


________________________________
Da: rt-users-bounces at lists.bestpractical.com [rt-users-bounces at lists.bestpractical.com] per conto di Shrivallabh Deshmukh [shrivallabh.deshmukh at sungard.com]
Inviato: venerdì 17 agosto 2012 12.52
A: rt-users at lists.bestpractical.com
Oggetto: [rt-users] Use Query builder to find tickets which were closed after the became over due

HI.

Can I compare 2 fields using query builder?

For example, can I do a query which says display all fields which are closed after their due date?

Regards,


Shrivallabh

________________________________

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