[rt-users] HTML emails and attachments

Mon Aug 20 11:21:32 EDT 2012

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Friday, August 10, 2012 5:48 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] HTML emails and attachments
> 
> On Thu, Aug 09, 2012 at 03:20:26PM -0500, Josh Hopkins wrote:
> >    We have updated our templates to use HTML but have noticed that now
> users don't receive
> >    attachments when getting responses.
> >
> >    I have tried adding the RT-Attach-Message: yes to the top of the
> template and then adding
> >    Content-Type:text/html a few lines below it but that just make the whole
> email come out in
> >    HTML code.
> >
> >    Is there a way to have HTML emails work with attachments?
> 
> HTML emails and attachments work fine together.
> Please post your template, I assume you have blank lines in the wrong
> places.
> 
> -kevin

Here is the template.
RT-Attach-Message: yes

Content-Type:text/html

<html>
<body>
<div style="width:625px">
<div style="width:625px">
<p><a href="http://www.domain.com"> <img src="http://www2.domain.com/support/foo_Footer.png" width="623" height="107" /></a></p>
</div>
<div style="width:625px">
<table width="623" border="0" cellpadding="2">
  <tr>
    <td><p><strong>Subject: Updated: {$Ticket->Subject}</strong></p>
      <BR></td>
    <td rowspan="4"><img src="http://www2.domain.com/support/foo-mascot.png" align="middle"></td>
  </tr>
  <tr>
    <td>Your request: <strong>{ $Ticket->SubjectTag } </strong>has been updated or responded to.
    </td>
    </tr>
  <tr>
    <td><blockquote>
      <p><strong>{$Transaction->Content()}</strong></p>
      </blockquote></td>
    </tr>
  <tr>
    <td><BR>
      Please keep the subject line <strong>{ $Ticket->SubjectTag }</strong> for future correspondence relating to this request. Details about your request are at the end of this message.  You may call your Pro River Support Team at 719-425-2148 then (Option 2) for support.<BR>
      <BR>You will receive further emails as your request is addressed by our support staff.</td>
    </tr>
</table>

</div>
<div style="width:625px">
<p><a href="http://www.domain.com">www.domain.com</a><BR>
<a href="http://www.facebook.com/domain?bookmark_t=page">Have you liked us on Facebook</a></p>
<p></p>
</div>
<div style="width:625px">
<a href="http://www.facebook.com/domain"><img src="http://www2.domain.com/support/facebook.png"></a>
<a href="http://www.twitter.com/domain"><img src="http://www2.domain.com/support/twitter.png"></a>
<a href="https://plus.google.com/u/0/111987394504497225"><img src="http://www2.domain.com/support/google.png"></a>
<a href="http://www.linkedin.com/company/24259"><img src="http://www2.domain.com/support/linkedin.png"></a>
<a href="http://www.youtube.com/user/domain"><img src="http://www2.domain.com/support/youtube.png"></a></div>
<BR>
<div style="width:625px">
<table width="623" border="0" cellpadding="2">
  <tr>
    <td>
    <BR>
    <p>------------------------Original Message------------------------<BR>
  Date: {$Transaction->Attachments->First->GetHeader('Date')}<BR>
  To: {$Transaction->Attachments->First->GetHeader('To')}<BR>
  From: {$Transaction->Attachments->First->GetHeader('From')}<BR>
  Cc: {$Transaction->Attachments->First->GetHeader('Cc')}<BR>
  Subject: {$Ticket->Subject}<BR>
  <br>
  <br>
  {$Ticket->Transactions->First->Content()}</p></td>
  </tr>
</table>
</div>
</div>
</body>
</html>

[Josh Hopkins] 