[rt-users] HTML emails and attachments

Kevin Falcone falcone at bestpractical.com
Fri Aug 10 19:48:18 EDT 2012


On Thu, Aug 09, 2012 at 03:20:26PM -0500, Josh Hopkins wrote:
>    We have updated our templates to use HTML but have noticed that now users don't receive
>    attachments when getting responses.
> 
>    I have tried adding the RT-Attach-Message: yes to the top of the template and then adding
>    Content-Type:text/html a few lines below it but that just make the whole email come out in
>    HTML code.
> 
>    Is there a way to have HTML emails work with attachments?

HTML emails and attachments work fine together.
Please post your template, I assume you have blank lines in the wrong
places.

-kevin
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