[rt-users] How do I "unsquelch" a user?

[Kevin Falcone]

On Wed, Aug 22, 2012 at 02:09:11PM +0100, Rob Lister wrote:
> 
> Have done some searching trying to find out what a "Squelched" user is
> in RT (marked in the ticket as either "somename (squelched)" or
> in the "People" page as "somename (Will not be sent email)".
> 
> I can't for the life of me figure out how to undo this, or how it
> got there. Some searching suggests that it's because the e-mail address
> field is blank, but there is definitely an e-mail address there.
> http://kb.mit.edu/confluence/pages/viewpage.action?pageId=14155778
> 
> Clicking about in the interface and trying various things like renaming the 
> user (can't find a delete option) don't get me anywhere.
> 
> So.. how do I "un-squelch" this contact so that we can reply to his ticket?

You don't say if this is 3.8 or 4.0.

On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.

On 4.0, the Reply/Comment page only affects the current transaction and
you squelch/unsquelch users from the People page.

-kevin
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