[rt-users] show update stat of a ticket

[Kevin Falcone]

On Fri, Aug 24, 2012 at 11:24:17AM +0100, Asanka Gunasekera wrote:
>    Hi, is there a way to display a column under "[1]10 highest priority tickets I own" which will
>    show the ticket response status like "waiting for customer or in progress or reviewing"
>    something like that.

You may find the UpdateStatus column helpful for the first part, but
the in progress/reviewing sound like statuses you want to be setting.

You'd have to say a lot more about how your site determines that a ticket is
in progress or reviewing for us to tell you how to use RT to show that
data.

-kevin
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