[rt-users] On Correspond - Open ticket

[Joe Harris]

Nick,
Did you hear any answers on this request?  We are researching the
exact same thing since moving from 3.8.9 to 4.0.5.

On Fri, Nov 30, 2012 at 8:00 AM, Nick Fennell
<nick.fennell at appliansys.com> wrote:
> Actually, some additional information to this.
>
> The scrip may in fact be working but from the opposite way to what I
> want/expect.
>
> When customer correspondence is received, the ticket status (on a resolved
> ticket) is set to Open.
>
> However, what I want is when correspondence is added to a ticket with status
> = New, set it to Open.
>
>
> --
> Nick Fennell
> ApplianSys Support Team Leader
>
> ApplianSys Limited
> University of Warwick Science Park
> Business Innovation Centre
> Harry Weston Road
> Coventry CV3 2TX
>
> t: +44 (0) 870 7707 789
> s: nick-fennell
> www.appliansys.com
>
> Our sales team sells by referral:
> Less time looking for customers, more time looking after them
>
> Subscribe: http://eepurl.com/ibKtY
>
> On 30 Nov 2012, at 12:54, Nick Fennell <nick.fennell at appliansys.com> wrote:
>
> Hi All,
>
> I have a Scrip defined as follows;
>
> Description: On correspond Open Ticket
> Condition: On Correspond
> Action: Open Tickets
> Template: Global template: Blank
> Stage: TransactionCreate
>
> This worked on RT3.8.8 but now doesn't work on RT4.0.8
>
> The only item of relevance I can see in the log file;
>
> {{{
> Skipping Scrip #1 because it didn't Prepare
> (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)
> }}}
>
> Any ideas?
>
> Thanks.
> --
> Nick Fennell
> ApplianSys Support Team Leader
>
> ApplianSys Limited
> University of Warwick Science Park
> Business Innovation Centre
> Harry Weston Road
> Coventry CV3 2TX
>
> t: +44 (0) 870 7707 789
> s: nick-fennell
> www.appliansys.com
>
> Our sales team sells by referral:
> Less time looking for customers, more time looking after them
>
> Subscribe: http://eepurl.com/ibKtY
>
>
>
> --------
> We're hiring! http://bestpractical.com/jobs
>