[rt-users] message body not shown in web interface

Marko Cupać marko.cupac at gmail.com
Tue Dec 11 05:48:47 EST 2012

Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction->Content()
in the template.

When i click on download/untitled in message history i see text of
original e-mail:

<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Dear Sir or Madam,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Blahblahblahblah<o:p></o:p></p> <p
class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">S
Poštovanjem,<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>

So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?

Thank youn in advance,


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