[rt-users] message body not shown in web interface

Jim Brandt jbrandt at bestpractical.com
Tue Dec 11 08:55:52 EST 2012

You don't mention your version of RT, but you might be running into this:


Setting PreferRichText = 1 is a partial workaround.

On 12/11/12 5:48 AM, Marko Cupać wrote:
> Requester has submitted ticket by e-mail from MS Outlook client. Ticket
> has been created, but in web interface I do not see message body.
> Automatic e-mail that informs tech support workers contains message
> body of the original request, as inserted with $Transaction->Content()
> in the template.
> When i click on download/untitled in message history i see text of
> original e-mail:
> --
> <body lang="EN-US" link="blue" vlink="purple">
> <div class="WordSection1">
> <p class="MsoNormal">Dear Sir or Madam,<o:p></o:p></p>
> <p class="MsoNormal"><o:p> </o:p></p>
> <p class="MsoNormal">Blahblahblahblah<o:p></o:p></p> <p
> class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">S
> Poštovanjem,<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p>
> --
> So far I noticed this for one request only. Any ideas why is this
> happening, and how to prevent it?
> Thank youn in advance,
> Marko
> --------
> We're hiring! http://bestpractical.com/jobs


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