[rt-users] firefox v17 doesn't seem to be able to see the main comment form field for typing in a new request/ticket as a regular user in rt 3.8.1

[Thomas Sibley]

On 12/12/2012 11:27 AM, Sabuj Pattanayek wrote:
> Hi all,
> 
> Anyone see this issue with rt 3.8.1 & firefox v17 on linux when trying
> to create a new ticket or when replying to something through the rt
> interface as a regular user, the "describe the issue below" form field
> never appears?
> 
> http://i.imgur.com/0zUsF.png
> 
> Works fine with seamonkey , opera, chrome . Haven't tried other rt
> versions or other versions of firefox. Firefox doesn't seem to be
> loading anything and clicking in the area where the form input field
> is supposed to be does nothing. This is probably a firefox problem but
> just seeing if anyone else noticed this?

Modern versions of Firefox don't like the very old FCKEditor files that
shipped with RT 3.8.1.  I believe removing the Unicode BOMs may solve
the issue, but there may also be other problems.  Upgrading RT will fix
the problem.  If you can't upgrade RT, you can disable the rich text
editor and use the plain text editor either system-wide (in
RT_SiteConfig.pm) or on a per-user preference basis.

http://bestpractical.com/rt/docs/3.8/RT_Config.html#MessageBoxRichText

There are some previous threads on rt-users about this issue as well.