[rt-users] Plugin install in RT4 / Debian Squeeze

Patrick G. Stoesser lists at pgs-info.de
Fri Dec 14 11:01:17 EST 2012

Hello there,

I have a RT4 system running on Debian Squueze, installed via Backports 
according to the install howto. So far, everything works fine, but when 
it comes to plugins, the hassle begins.

I tried to get several plugins to work without success. As an example, I 
will focus on the Calendar plugin here.

I installed the plugin via perl makefile.pl, make, make install which 
worked fine. The installation routine asked me for the path to RT.pm. 
which in my case was /usr/share/request-tracker4/lib.

After adding

# Plugins

# Calendar Plugin
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
      MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);

in a separate file in RT_SiteConfig.d and updating via 
update-rt-siteconfig-4 and restarting Apache, the Calendar plugin was 
loaded and could be chosen in the frontend.

The problem begins now: As soon as chosen to being displayed, in the 
frontend an error occures:

"An internal RT error has occurred. Your administrator can find more 
details in RT's log files"

Well, the log says

  [error]: could not find component for path 'MyCalendar' 

and now I'm stuck as the accprding line says nothing to me. Has anybody 
dealed with the same issue?

Thanks in advance and kind regards, Patrick

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