[rt-users] Plugin install in RT4 / Debian Squeeze

Dominic Hargreaves dominic.hargreaves at it.ox.ac.uk
Fri Dec 14 11:14:47 EST 2012

On Fri, Dec 14, 2012 at 05:01:17PM +0100, Patrick G. Stoesser wrote:
> Hello there,
> I have a RT4 system running on Debian Squueze, installed via
> Backports according to the install howto. So far, everything works
> fine, but when it comes to plugins, the hassle begins.
> I tried to get several plugins to work without success. As an
> example, I will focus on the Calendar plugin here.
> I installed the plugin via perl makefile.pl, make, make install
> which worked fine. The installation routine asked me for the path to
> RT.pm. which in my case was /usr/share/request-tracker4/lib.
> After adding
> # Plugins
> Set(@Plugins,(qw(RTx::Calendar)));
> # Calendar Plugin
> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
>      MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);
> in a separate file in RT_SiteConfig.d and updating via
> update-rt-siteconfig-4 and restarting Apache, the Calendar plugin
> was loaded and could be chosen in the frontend.
> The problem begins now: As soon as chosen to being displayed, in the
> frontend an error occures:
> "An internal RT error has occurred. Your administrator can find more
> details in RT's log files"
> Well, the log says
>  [error]: could not find component for path 'MyCalendar'
> (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
> and now I'm stuck as the accprding line says nothing to me. Has
> anybody dealed with the same issue?

The local plugin path on Debian is
/usr/local/share/request-tracker4/plugins. You may need to tweak
the plugin Makefile.PL if it's not installing there.
This is a weak area of the Debian packaging of RT (since we assume
that you only install plugins from Debian packages). I'm not sure
if it can be fixed in a generic way OTTOMH.

Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford
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