[rt-users] Reply to requestors not sending emails

[Martin Wheldon]

Hi,

I'm not 100% sure about your question, but if you are asking if you can 
update a ticket
without sending a reply to the requestor? Then all you need to do is 
select the Comment action and leave
the update type set to Comments (Not sent to requestors).

If I have miss understood your question please send further details on 
what you are trying to achieve.

Best Regards

Martin

On 2012-12-19 19:56, charlycr74 at yahoo.com.ar wrote:
> Hi,
>
> As far as I know RT should send an email to the requestor when Reply
> is chosen as an Action or "Comment"and then "Reply to requestor" is
> chosen.
>
> This is not my case, if I create a new Scrips with "Send an email on
> Comment" work perfectly, but sometimes I don't want to send 
> everything
> to the requestor, just replying to it.
>
> Do I have to create a specific Scrip for it or it comes by default?
>
> I'm using RT 4.0.8.
>
> Thank you.
>
>  !DSPAM:9,50d214dc33233521092242!