[rt-users] Reply to requestors not sending emails

charlycr74 at yahoo.com.ar charlycr74 at yahoo.com.ar
Wed Dec 19 14:56:29 EST 2012


As far as I know RT should send an email to the requestor when Reply is chosen as an Action or "Comment"and then "Reply to requestor" is chosen.

This is not my case, if I create a new Scrips with "Send an email on Comment" work perfectly, but sometimes I don't want to send everything to the requestor, just replying to it.

Do I have to create a specific Scrip for it or it comes by default?

I'm using RT 4.0.8.

Thank you.
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