[rt-users] Reply to requestors not sending emails

[charlycr74 at yahoo.com.ar]

Hi,
I found the problem, by mistake when I installed it I removed the scrip #6 (On Correspond Notify Requestors and Ccs), I readded it and work perfectly now.

Thank you!



________________________________
 De: "charlycr74 at yahoo.com.ar" <charlycr74 at yahoo.com.ar>
Para: "martin.wheldon at greenhills-it.co.uk" <martin.wheldon at greenhills-it.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Enviado: jueves, 20 de diciembre de 2012 13:23
Asunto: Re: [rt-users] Reply to requestors not sending emails
 

Hi,

Thank you for your answer. I probably didn't explain clearly where my problem is.

I do want to send an email to the "requestor" when I click on Reply or "Reply to requestor", but with the configuration I have now it never sends the email out.

If I create a new Scrip to send emails on comments, it will send it always, selecting either Reply to requestor or Comment.

Thank you!




________________________________
 De: Martin Wheldon <martin.wheldon at greenhills-it.co.uk>
Para: rt-users at lists.bestpractical.com 
Enviado: jueves, 20 de diciembre de 2012 4:17
Asunto: Re: [rt-users] Reply to requestors not sending emails
 
Hi,

I'm not 100% sure about your question, but if you are asking if you can 
update a ticket
without sending a reply to the requestor? Then all you need to do is 
select the Comment action and leave
the update type set to Comments (Not sent to requestors).

If I have miss understood your question please send further details on 
what you are trying to achieve.

Best Regards

Martin

On 2012-12-19 19:56, charlycr74 at yahoo.com.ar wrote:
> Hi,
>
> As far as I know RT should send an email to the requestor when Reply
> is
 chosen as an Action or "Comment"and then "Reply to requestor" is
> chosen.
>
> This is not my case, if I create a new Scrips with "Send an email on
> Comment" work perfectly, but sometimes I don't want to send 
> everything
> to the requestor, just replying to it.
>
> Do I have to create a specific Scrip for it or it comes by default?
>
> I'm using RT 4.0.8.
>
> Thank you.
>
>  !DSPAM:9,50d214dc33233521092242!

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