[rt-users] Subject tab and change queue

Albert Shih Albert.Shih at obspm.fr
Mon Dec 24 04:34:40 EST 2012

Hi all, 

I've many queue but only one for the customers, lets say (helpdesk) so
every ticket is create with something like 

	[Helpdesk #Ticket_ID] "subject-use-by-customer"

after the ticket is create we change the ticket to other queue, lets say
(network problem) so the subjet become

	[Network Problem #Ticket_ID] [Helpdesk #Ticket_ID] "subject-use-by-customer"

Any method to have only 

	[Network Problem #Ticket_ID] "subject-use-by-customer"

Happy holidays. 



Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
lun 24 déc 2012 10:30:26 CET

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