[rt-users] Subject tab and change queue

Joop jvdwege at xs4all.nl
Mon Dec 24 04:53:51 EST 2012

Albert Shih <Albert.Shih at obspm.fr> wrote:

>Hi all, 
>I've many queue but only one for the customers, lets say (helpdesk) so
>every ticket is create with something like t
>	[Helpdesk #Ticket_ID] "subject-use-by-customer"
>after the ticket is create we change the ticket to other queue, lets
>(network problem) so the subjet become
>	[Network Problem #Ticket_ID] [Helpdesk #Ticket_ID]
>Any method to have only 
>	[Network Problem #Ticket_ID] "subject-use-by-customer"
Not knowing your version of RT mine does it correcly. I'm using 4.0.5 and use the subject tag available at the queue level.
Tag of general is Helpdesk and the tag for network operations is NOC when a ticket is moved from general its subject tag changes to NOC #xyz


Sent from my Android phone with K-9 Mail. Please excuse my brevity.

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