[rt-users] Subject tab and change queue

[Albert Shih]

 Le 24/12/2012 ? 11:23:12+0100, Albert Shih a écrit
> OK. 
> 
> I find where suck in my configuration. 
> 
> To making the change of queue I use RT-CommandbyEmail, that's mean I just
> reply the first mail (with [Helpdesk #Ticket_ID] as subject) with 
> 
> Queue:network
> 
> but my mua add "Re:" so the subject received by RT is not
> 
> 	[Helpdesk #Ticket_ID]
> 
> but
> 
> 	Re: [Helpdek #Ticket_ID]
> 
> I try to change a ticket from the web interface and as you say it's working
> (RT don't add a second time the tag). 
> 
> But....in my team many user use commandbyemail...so any tips to make it's
> work with commandbyemail (without changing our mua config...)
> 

In fact no, event I reply with [Helpdesk #Ticket_ID] (meaning without the
«Re:») Rt still add a second tag.

Its working only throught the web interface.

Regards.

JAS
-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
lun 24 déc 2012 11:50:47 CET